Freshdesk Integration
Domotz network monitoring software integrates with Freshdesk customer support software.
Simplify the communication across all channels with your customers with the Freshservice and Domotz integration. Automatically create and assign tickets when an issue happens with any network or critical device you are monitoring. Discuss customer issues and updates in real-time. Avoid back-and-forths, and resolve issues faster. Automate routine tasks and workflows with Domotz and Freshdesk.
Use the Domotz and Freshdesk integration to work smarter by automating routine tasks and workflows and save time. Handle a high volume of tickets in less time without losing the quality of service. Domotz and Freshdesk working together to improve efficiency and boost the productivity of businesses of all sizes.
Ease
Customer Support
Create easy, fast and centralized customer support processes, resolve device issues in real-time
Uplevel
Productivity
Lighten your team’s workload with instant responses and resolutions
Automate
workflows
Automatically assign tickets, schedule reports, trigger actions and more
Improve
Reporting
Manage workload and performance with custom reports and dashboards in real-time
Continuous workflow management for MSPs
Connect your Freshdesk account with Domotz under Shared Alerts so your MSP business can start actioning network and device issues immediately.
Domotz will automatically create and update your Freshdesk tickets when a specific network or device event occurs.
For example, if a specific device goes down that you are watching, Domotz will automatically create a Freshdesk IT service desk ticket.Domotz and Freshdesk provide timely customer support, improve your MSP customer support processes to resolve critical issues and events faster and in real-time.
Real-time updating of network and device issues
Tickets are automatically updated by Domotz too. For example, if a device goes down and then goes up, Domotz will automatically update the Freshdesk ticket to help you resolve device issues in real-time. In addition, users can open Domotz directly from Freshdesk to troubleshoot faster.
With the Domotz Freshdesk integration, if a previous ticket is closed and a new event occurs with the same device, the new ticket will also reference the previous ticket.
Configure automations, save time and manual effort by automating mundane tasks in your helpdesk.
Additional Resources:
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- Uncover Network Blind Spots
- Resolve Issues Faster and Easier
- Exceed Service Delivery Expectations