Slow, costly, and underutilized—TRINUS Tech’s previous network monitoring tool was holding them back. By switching to Domotz, they cut costs by 66%, deployed 3-4x faster, and ensured seamless network security across all clients. Now, TRINUS focuses on operating proactively, resolving issues before their clients even notice them.
Kevin White
Chief Executive Officer TRINUS Tech
Industry
Managed Services Provider (MSP)
Location
Alberta, Canada
66%
Cost Savings*
3-4X
Faster deployment*
100%
Customer rollout*
*when compared to Auvik
Kevin White is the CEO of TRINUS Tech, an Alberta, Canada-based MSP with 27+ years of experience, primarily servicing towns, cities, and organizations across Alberta, British Columbia, and Nunavut. With a team of 32 IT professionals, TRINUS provides network monitoring, security, and remote IT management for clients spanning from accountants and lawyers to medical clinics, municipalities, manufacturing, and even energy companies.
As an MSP now focused on proactive service delivery, Kevin and his team sought a cost-effective, easy-to-deploy solution to increase their network visibility and security monitoring for their clients that cannot risk downtime.
“Before Domotz, we were reactive. We wouldn’t know about a problem until the client called us. Now, we’re proactively reaching out before they even notice issues.”
CEO, TRINUS Tech
As a forward-thinking MSP, TRINUS was always looking for ways to enhance service delivery and provide the best support for their clients. However, their previous network monitoring platform presented several roadblocks. Deployment was slow and time-consuming, taking nearly a year due to a manual device mapping process and limited automation. The platform’s complexity led to lower adoption among technicians, making it difficult to fully leverage its capabilities. Additionally, prohibitive costs made it impractical to implement across all clients, meaning TRINUS had to prioritize coverage for select accounts rather than offering a consistent monitoring experience to all clients. This limited visibility and made proactive service more challenging.
TRINUS needed a solution that was faster, more scalable, and cost-effective—one that would allow them to monitor every client with ease. That’s why they made the switch to Domotz.
For TRINUS, switching from Auvik to Domotz came down to three key factors: cost, speed, and usability. “At one-third the cost, Domotz enabled full deployment across all managed service clients, rather than limiting coverage due to budget constraints. The rollout was seamless, completed in just three to four months, compared to nearly a year with Auvik, thanks to device discovery through the Domotz Collector and prebuilt templates that eliminated time-consuming manual device mapping. Our technicians picked up Domotz in hours instead of weeks, and the transition was effortless,” says White.
Domotz also integrated smoothly with TRINUS’ existing PSA and RMM tools, ensuring real-time visibility and automated alerting. One standout feature was firewall change tracking, which provided instant alerts on unauthorized access or configuration drift—an essential security capability missing from Auvik. With faster deployment, stronger security monitoring, and broader adoption, Domotz became the obvious choice for TRINUS.
By switching to Domotz, White and his team have standardized network monitoring, improved efficiency, security, and client engagement while cutting costs by 66%. With proactive issue detection, TRINUS resolves problems before clients notice, shifting from a reactive to a proactive service model.
Domotz' automated uptime reports have also strengthened client trust, becoming a key part of Quarterly Business Reviews (QBRs). TRINUS can now prove their 24/7 monitoring efforts with data-backed insights. “Clients used to take our word for it. Now, we have reports to back it up—giving them peace of mind,” says White.
From a business standpoint, baking Domotz into managed service agreements has boosted profitability while ensuring every client benefits from proactive monitoring.
With faster deployment, stronger adoption, and enhanced security, Domotz is now essential to TRINUS’ operations. White sums it up simply: “If Domotz disappeared tomorrow, I wouldn’t go back to Auvik. It’s too expensive and too complex. Domotz just works—it’s simple, effective, and fits our business perfectly.”
“Compared to Auvik, Domotz is about one-third of the cost, and we were able to roll it out across all of our customers in just three to four months instead of nearly a year. Auvik required a lot of manual setup, and adoption was low because our technicians found it cumbersome. Domotz made everything simpler and more efficient.”
Kevin White,
“I’ve yet to sit someone down in front of Domotz and have them confused about its function. Within a matter of a couple of hours at the absolute most, they’re up and running.”
“Domotz was so much easier to deploy than Auvik. With prebuilt templates, we didn’t have to spend time manually mapping devices. Our team picked it up in just a few hours, and we fully rolled it out in a quarter of the time it took for Auvik.”
“Before we had either tool, it was very reactive. Typically, we wouldn't know about an issue until the customer called us saying, ‘Hey, my internet’s down’ or ‘The wireless has stopped working.’ Now, we're able to call the customer first or have a ticket started and be investigating things before they even notice.”
“We use Domotz as almost part of our security stack. We have it configured to automatically generate alerts to our cybersecurity technician anytime there's a detected change on one of our customer firewalls. That visibility is critical for both internal auditing and security threat detection.”
“There's no other way for us to get that level of insight into our firewalls. With Domotz, we know the moment something changes and can immediately act on it.”
“Clients used to take our word for it when we said we were monitoring their networks. Now, we have reports to back it up—giving them peace of mind.”
“We now provide monthly reports in our Quarterly Business Reviews (QBRs), showing customers real uptime data and performance insights. It reassures them that their networks are truly being monitored 24/7.”
“We don’t have a separate invoice line item for Domotz. It’s built into our managed service contracts, so every client benefits from proactive monitoring without extra complexity.”
“If Domotz disappeared tomorrow, I wouldn’t go back to Auvik. It’s too expensive and too complex. Domotz just works—it’s simple, effective, and fits our business perfectly.”