Case Study | Making Service Scalable with Domotz

Select Voice & Data offers specialized telecommunications and IT management services, including VoIP, broadband, and leased lines, primarily targeting SMEs.

Known for their reliability and efficiency, they provide tailor-made solutions that integrate seamlessly into various business operations.

Their commitment to delivering effective and timely services has made them a trusted partner in the competitive tech services market.

Select Voice & Data’s primary challenge was the lack of a unified tool to manage and monitor all their deployed devices and services efficiently. For smaller businesses and education, hosted voice services are generally easy to set up, but as the systems scale, the requirements for the network become more demanding.

Managed switches and backup networks become crucial when dealing with services that can be considered mission-critical for any business. As these networks become more complex, customers are generally less aware of the ramifications of moving offices, or taking a “phone” from their desk and plugging it into another desk. This led to potential service disruptions and customer dissatisfaction, driving the need for an innovative solution that could provide comprehensive visibility and control over their infrastructure.

The company leverages Domotz to immediately understand when a phone is “disconnected” and when it appears, even if it was plugged into the wrong port. This issue was nearly eliminated through Domotz’s ability to monitor and immediately alert on changes in the system.

By setting up active alerting on the phone LAN, the team gets a notification when a phone is removed, or disconnected, from the network. What makes their job that much easier now, is when the phone reappears on the network, a second notification occurs. If the phone appears on the wrong network, the team can remotely log into the main switch, and resolve the port LAN or VLAN issue, enabling the phone to be on the correct network. This all happened within a matter of minutes and no onsite visit was ever needed.